Refund policy

Refund Policy

At Pullers & Co™, every item is made to order just for you. Because of this, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged or Defective Items If your order arrives damaged, defective, or with a manufacturing error, we'll make it right. Please contact us within 30 days of delivery at admin@pullersandco.com with a photo of the issue and your order number, and we'll send a replacement or issue a full refund at no cost to you.

Lost or Undelivered Orders If your order is marked as delivered but you haven't received it, please check with neighbors and your local post office first. If the package is confirmed lost, contact us and we'll work with our fulfillment partner to resolve it.

Wrong Address We are not responsible for orders shipped to an incorrect address provided at checkout. If you realize you've entered the wrong address, contact us immediately at admin@pullersandco.com. We can only make changes before the order goes into production.

Cancellations Orders can be canceled within 24 hours of purchase. After that, production may have already begun and we are unable to cancel.

Questions? Reach out to us at admin@pullersandco.com and we'll be happy to help.